1. Introduction
At Perfect Scholar, we are committed to providing honest guidance, transparent communication, and exceptional service throughout every stage of a student's educational journey. We value feedback and believe that every concern deserves to be heard, investigated, and resolved fairly. This Grievance Redressal Policy establishes the process through which students, parents, educational institutions, partners, and other stakeholders may raise complaints or concerns regarding our services.
2. Purpose
The purpose of this policy is to ensure every grievance is handled fairly and professionally, promote transparency and accountability, resolve concerns in a timely manner, improve the quality of our services through continuous feedback, and maintain trust between Perfect Scholar and all stakeholders.
3. Who Can Submit a Grievance
A grievance may be submitted by students, parents or legal guardians, educational institutions, recruitment partners, business partners, service providers, employees, and any individual who has interacted with Perfect Scholar or its services.
4. Types of Grievances
Grievances may relate to, but are not limited to:
- Admission counseling
- Application processing
- Delays in communication
- Incorrect information provided
- Documentation support
- Service quality
- Staff conduct
- Payment related concerns
- Refund related concerns
- Technical issues with the website or platform
- AI based recommendations
- Data privacy concerns
- Accessibility issues
- Any other matter relating to the services provided by Perfect Scholar
5. How to Submit a Grievance
A grievance may be submitted by providing full name, contact number, registered email address, description of the grievance, relevant dates, and supporting documents if available. Grievances may be submitted through email, website contact form, customer support, or official communication channels provided by Perfect Scholar. Providing complete information will help us investigate and resolve the matter more efficiently.
6. Grievance Handling Process
Upon receiving a grievance, Perfect Scholar will acknowledge receipt of the complaint, review the information provided, conduct an internal investigation where necessary, contact the complainant if additional information is required, communicate the outcome of the investigation, and implement corrective actions where appropriate. Every grievance is handled impartially and based on the facts available.
7. Resolution Timeline
Perfect Scholar aims to:
- Acknowledge receipt of a grievance within 3 business days.
- Complete the review and provide a response within 15 business days, where reasonably possible.
8. Contact Us
If you have any questions regarding this Grievance Redressal Policy or wish to submit a grievance, please contact us.
Perfect Scholar
Email: info@perfectscholar.com
Website: www.perfectscholar.com